F. A. Q. DOMANDE FREQUENTI

Si, tutti i nostri articoli Alviero Martini 1ª classe sono originali e corredati di certificato di garanzia autenticato con il timbro del nostro negozio reale, inoltre tutti gli oggetti sono coperti da garanzia per 24 mesi.
Alviero Martini produce diverse linee di pelletteria. Questa linea (Alviero Martini prima classe relax) è l'unica ad oggi a non essere stata ancora contraffatta, a differenza delle altre linee Alviero Martini dove purtroppo abbonda la contraffazione.

Oggi le varie compagnie aeree applicano diversi standard riguardo misure e peso per i bagagli a mano, in linea di massima le maggiori compagnie aeree come Ryanair, Easy jet e Vueling accettano come misure i trolley da cabina da 40x55x20 cm. con un peso massimo di 10kg.
Silvanaccessorimoda è partner ufficiale Ciak Roncato azienda leader per la produzione di trolley da cabina.

Tutti gli ordini vengono evasi immediatamente dopo il pagamento e spediti con corriere espresso.
La consegna è di 24/48 ore su territorio nazionale e 48/60 ore per le isole.

Praticamente tutti, i metodi accettati sono: carte di credito o debito, PayPal, Bonifico bancario e contrassegno.

Si, tutti i prodotti acquistati on line possono essere restituiti, in attuazione della norma vigente per il recesso degli acquisti on line.
Un'ampia pagina dettagliata è presente sul nostro sito qui "Resi e rimborsi"

Sì, lo shopping sul sito di Silvanaccessorimoda è sicuro. Il nostro sito utilizza l'ultima versione della tecnologia PAYPAL, inoltre è protetto con crittografia SSL e protocollo di sicurezza HTTPS. Ciò significa che il numero della carta di credito è criptato durante il processo di transazione e, a differenza di un negozio tradizionale, nessuno entra mai in contatto con il vostro numero di carta di credito durante il processo di approvazione.

Si, è possibile aggiungere oltre al tuo, un altro indirizzo per la consegna.

È possibile sapere in ogni momento dove si trova il tuo ordine. Una volta ricevuto il tracking basta inserire lo stesso nella casella di ricerca sul sito del corriere.

TSA sta per Travel Sentry® Approved, ed è un sistema di chiusura a combinazione.
Questo tipo di chiusura di sicurezza è stato adottato perché facilmente apribile tramite una chiave passepartout in dotazione al personale di controllo in aeroporto. Dunque, senza dover forzare e rompere il lucchetto.
Tutte le valigie e i trolley Ciak Roncato soni dotati di questa sicura e particolare chiusura.

Kindly observe that we do not offer a direct exchange service.

In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to make a new purchase at your own convenience.

Please note you must send back the item(s) you wish to have refunded within 30 days of receiving it. The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when it was received. Products purchased directly from our website must be returned to our warehouse for a refund to be made; product(s) cannot be returned to a local retail store.

If you have paid or received customs fees for the item(s) you wish to return, please contact your local UPS office for information on how to receive a credit or refund, respectively.

The offer of any product(s) purchased during a campaign period will still be honored should you wish to receive another item instead. Please contact us for further information, we’re happy to assist you.

You have the right to return any/all products you have purchased directly from addons.prestashop.com within 30 days of receiving the item(s) for a full refund.

The product(s) must be unused – in original packaging with labels and protective stickers intact - and still in the same, new condition as when received.

Products purchased directly from addons.prestashop.com can be returned to our warehouse using a pre-paid shipping label, which we will provide. Kindly note that items cannot be returned to a local retail store.

Please follow the steps below to return your order:

1. "Submit a request" through the link below
2. Select Return as topic and provide a return reason - send email
3. You will receive an automatic email with your return instructions
4. Follow the instructions and create your return label
5. Return your order to us via our courier UPS

In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. To ensure that you receive the desired product as fast as possible, please place a new purchase at your own convenience. If you wish to return your order, please contact us; we will be happy to provide you with further instructions.

Please follow the steps below to return your order:

1. "Submit a request" through the link below
2. Select Return as topic and provide a return reason - send email
3. You will receive an automatic email with your return instructions
4. Follow the instructions and create your return label
5. Return your order to us via our courier UPS

TERMS:

Please note, you will need to send back your order within 30 days from receiving it. We will not accept any returns after this period. Your item must be in the same condition as when you received it.

Kindly note that we do not offer the service of exchanging your items. If you wish to receive an exchange, please send back your order and place a new one at your own convenience. Any offer or campaign offered during the original purchase will still be honored when placing a new order - please contact us for more information.

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.

Kindly observe that weis not responsible for any items lost during the return shipping if you choose to return the package by yourself. Therefore, we strongly recommend that you return your order using the return label and instructions provided by our customer service. Please submit a request via the link below to receive the necessary details in order to make your return.

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

The product(s) must be sent back within 30 days of receiving it. However, it is not an issue if it is received at our warehouse after this period. It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.

We accepts American Express, Diners, Discover, Maestro, MasterCard, Visa, PayPal as well as various other local debit cards and invoicing options.

We also offer the payment method Cash on Delivery.

All available payment options for each country are displayed at the checkout, once you have entered the country of delivery.

The prices visible on our US and websites are stated in USD. These prices exclude possible duties and taxes which are either added or deducted at the checkout.

We is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company, respectively.

We does not receive or store any payment information. All transactions are handled directly by Adyen, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.

All orders to the United States and Canada are sent from our warehouse in New York.

Orders shipped to addresses in Europe, South America, and Africa are shipped from our warehouse in Sweden.

Orders shipped to addresses in Asia (excluding China), Oceania, and the Middle East are shipped from our warehouse in Hong Kong.

Orders shipped to addresses in China and India are shipped from our warehouses in China and India respectively.

It usually takes 5-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs.

If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you store credit and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

Once we receive your package, we will email you with a store credit code in the amount of your item, plus the cost of the shipping return. Please Note that we can only reimburse you a maximum of $10.00 USD if you include a copy of the receipt in your shipment.

The prices on our website do not include taxes, duties or shipping. Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.

On rare occasions, customs agents may delay the delivery of packages at their discretion.

The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)

We has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.

To re-set your password, follow the 'FORGOT PASSWORD' instructions on the LOG IN page. Please note, for security reasons we are unable to send your old password via email.

If an item is out of stock, I will try to restock it as soon as possible.

If no stock is available, the item will be removed from the website.

Yes, you can send a gift to someone and add a personalised message easily during checkout. All gifts arrive wrapped and your message is printed on a gift card.

All gifts will have prices removed and the receipt will be sent to the purchaser, not the gift recipient.

Take advantage of our free gift wrapping service to send someone special a gorgeous.

We do sell gift cards online, but unfortunately, at the moment you can’t redeem gift cards in our online store. If you buy a gift card online, you’ll only be able to redeem it in one of our stores. We are working on a gift card that can be used both online and in store, and we hope to have this available soon.

Gift cards are valid for twelve months (excluding NSW*) from date of issue and can be used in all our stores across Australia but not online as payment. Gift cards can be redeemed for merchandise only and not for cash, another gift card will be issued if total amount is not redeemed. Please note, gift cards are non-refundable, non-transferable and cannot be redeemed for cash. Gift Cards are treated as cash and cannot be replaced if lost or stolen.


*All gift Cards purchased in NSW up until the 30th March 2019 are valid for 12 months from date of issue. Any Gift Cards purchased in NSW from the 31st March 2019 onwards will be valid for 3 years from date of issue.

Register for a customer account on website. Sign up for our weekly deals newsletter at the bottom of the website. Some special activities will also feature coupon giveaways. Coupons are a great way to save money.

Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click "APPLY". You can only use one coupon code per order.

You can get Points in a number of ways: by confirming your email address, writing reviews, uploading images, purchasing products, participating in some of our special promotions, and other methods.

You can use points at the checkout page: First, sign in to your account, and add all the items you want to your shopping cart. Then click “PROCEED TO CHECKOUT”. When you go to the “Place Your Order” button, our system will show you how many points you can use for this order. Please note you require a minimum of 50 points.

Choose Gift Card as your payment method on the checkout page; please ensure the gift card you choose has not expired.

We accept the following forms of secure payment:

(1) PayPal

(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.

(3) Credit Card Directly

(4) Western Union

(5) Wired Transfer

(6) ZAFUL Gift Cards

The campaigns offered on our official website:

• Are only valid for orders made directly on our official website.

• Are only valid for a limited amount of time; the campaign/promotion cannot be applied to orders made before or after the campaign period.

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own website by clicking here to register.